If the information included within this page does not answer any questions you may have, please feel free to contact us and we will be happy to help.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to Flossy’s Flowers and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

We do not sell directly through the website. Our website shows examples of products and should be used as a reference only. All orders are to be made through an email, phone call or message to us directly, here or on Facebook. Once an order is agreed upon we will produce an invoice, with the order details, which outlines the amount owed and how to pay it. Payment is required upon receipt of the invoice. No orders will be made until payment is received. in order to generate the invoice we will need to collect contact details for you such as name, address and email address, if the order is being sent to someone as a gift we will also request their name and address.

in the unlikely event that certain flower or foliage types, styles or colours are unavailable due to suppliers changing stock we will contact you to source appropriate substitute flowers or foliage. As this is out of our control we do not accept refund requests based on this. Any other problems if they arise, will be communicated to you as soon as possible.

in the unlikely event of a complaint please let us know as soon as possible so that every effort can be made to rectify the problem. In any event any complaints should be made in writing no more than 21 days after receipt of the flowers.