If the information included within this page does not answer any questions you may have, please feel free to contact us and we will be happy to help.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to Flossy’s Flowers and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

RESERVATION: a signed contract and floral agreement will be required to reserve the specified wedding date for services.

SERVICES TO BE PROVIDED: We will provide all such wedding flowers and arrangements as specified in the floral agreement. The flowers will be delivered to the wedding venue or venues specified and within reason to one other location (e.g. your home) if necessary. To be delivered on the morning of the wedding date specified above (or specified date before the wedding); delivery and collection arrangements will also be specified in the floral agreement.

PRE-EVENT CONSULTATIONS: Prior to signing the contract and floral agreement you will have discussed with us all arrangements needed, colour and flower variety and any other preferences during a consultation, either over the phone or in person. The consultation is free within the Cardiff area and will be charged on a mileage basis at 45p per mile (one way) outside of the Cardiff area. This will be clearly communicated to you upon booking of a consultation.

SUBSTITUTIONS: Although the parties will have agreed on specific flowers to be provided please note that the availability of the exact shade, size and type of flowers may not always be available due to suppliers changing their stock regularly and cannot be guaranteed. Should specific items be unavailable every effort will be made to meet the specifics of the floral agreement but by signing the contract and floral agreement you authorise us to make floral substitutions within a specific colour palette. Such necessary substitutions will be at our discretion although every effort will be made to agree such substitutions between the parties beforehand, should time allow.

PHOTOGRAPHS: By signing the contract and floral agreement you grant us permission to display selected images resulting from this assignment as an example of our work in promotional material including our Facebook page and website. We will not use photos of you without your specific permission. You also agree to provide permission to your wedding photographer to send us some images of the wedding flowers for promotional use.

PAYMENT: Once the price for the wedding flowers has been agreed between the parties a formal quote will be provided. A non-refundable deposit is due upon acceptance of the quote which equals 50% of the final bill. Thereafter payment terms are as follows:

·         Final payment is due one month before the wedding date. Late Payment is not acceptable and if payment is not received reminder emails, phone calls or messages will be sent.

·        You may pay in instalments if you wish until the final payment is due, if you wish to pay the full payment in one go this will be acceptable too.

Acceptable forms of payment are laid out in the invoice that you will receive upon acceptance of the quote and will be updated as each payment is made. Acceptable forms of payment are cash, PayPal, card payments through a card reader or by direct Bank Transfer (details given on the invoice).

CHANGE OF DATES OR CANCELLATION: Cancellations more than one month prior to the wedding date will receive a refund on all monies paid other than the non-refundable deposit of 50% of the final bill. By signing the contract and floral agreement you agree that for cancellations made after that date no monies given to us shall be refunded. Provided that at least one month’s notice is given there will be no charge for changes to the date of the wedding providing that there is no scheduling conflict.

COMPLAINTS: in the unlikely event of a complaint please let us know as soon as possible so that every effort can be made to rectify the problem. In any event any complaints should be made in writing no more than 21 days after receipt of the flowers.

LIMIT OF LIABILITY: in the unlikely event that Emma Gobourn is injured or becomes too ill to provide flowers for the wedding we will make every effort to secure a replacement florist. If this situation should occur and a suitable replacement is not found, responsibility and liability is limited to the return of all payments received. We take the utmost care with respect to transporting and preparing the flowers, however should the flowers be lost, stolen or otherwise destroyed for reasons beyond our control responsibility and liability is limited to the return of all payments received. In any event Flossy’s Flowers is insured with public liability insurance up to £1,000,000.

We will provide these terms in the contract that you sign alongside the floral agreement.